Shipping and returns

Where we ship

We deliver to twelve markets: the United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, India, the United Kingdom, the United States, Brazil, Argentina, Colombia and Chile. Prices and delivery options change with the market you are shopping in, and you can change market at any time from the control in the header.

Orders are fulfilled from the warehouse that serves your market rather than from a single pool, so what a listing shows as available is what is available to you.

Delivery options and cost

Both options are offered at checkout once you have entered a delivery address. The prices below are the United Arab Emirates ones; every other market is priced in its own currency and shown at checkout before you pay.

• —Standard delivery — 3 to 5 working days, AED 40.
• —Express delivery — 1 to 2 working days, AED 80.

Standard delivery is free once the items in your bag come to AED 250 or more. It is applied automatically, with no code to enter, and a free gift does not count towards the amount.

Paying for your order

Cash on delivery is currently the only payment method. You pay the courier when your order arrives, in the currency of your market. No card details are taken on this site.

Tracking your order

Every order gets a number on the confirmation screen. Keep it: it is what identifies your order to us. If you created an account before checking out, your orders and their status are in your account area.

To ask where an order is, write to hello@imrasasi.com with that number and the name it was ordered under.

Returns

You may return an unopened perfume in its original sealed packaging within 14 days of delivery. Fragrance is a sealed cosmetic product, so a bottle whose seal has been broken cannot be resold and cannot be accepted back unless it arrived damaged or is not what you ordered.

To start a return, write to hello@imrasasi.com with:

• —your order number,
• —which items you are returning,
• —and whether the item is unopened, damaged or not what you ordered.

We will reply with the return address and how to send it. Please do not send anything back before you have that reply — a parcel that arrives unannounced cannot be matched to an order.

Damaged or wrong items

If a bottle arrives broken, leaking or is not the fragrance you ordered, tell us within 48 hours of delivery and include a photograph. We will replace it or refund it, and we pay the return cost. This applies whether or not the seal is intact.

Refunds

Once a returned item reaches us and we have checked it, we refund the price you paid for it. Because orders are paid in cash on delivery, a refund is arranged with you directly rather than reversed to a card. Delivery charges are refunded only where the return is our error.

Questions

Write to hello@imrasasi.com, or call +971 55 633 2937. We answer Sunday to Thursday, 9am to 6pm Gulf Standard Time.